Service Center Operations

Whether you need to transform your current service desk or want to build a new solution center from the ground up, OAOT will configure a customized, flexible, ITIL compliant service desk solution to meet your business needs.

We provide Level 1 through Level 3 support at your location. Our first-call resolution rate consistently beats the industry standard, meaning fewer repeat calls and less user downtime. Web-based tracking and reporting capabilities offer you a single point of accountability.

We Support:

• Mainframes, servers, workstations, PC’s and laptops
• Windows, UNIX and LINUX environments
• Network devices including hubs, routers, switches and transceivers
• Wireless data devices
• Storage technologies including disk, tape and robotic devices
• Printing output devices including monitors, terminals, printers and plotters
• COTS and custom built applications

For more information, please contact us.